• 75% OFF SELECTED PRINTS AT 30X20 & 20X60 V/V
  • CAPPED $9.95 DELIVERY. Free postage on orders over $100.00

turn dog photo into art

Canvas Factory Refund and Replacement Policy

You have the right to ask for a replacement or refund under Consumer Law  for products and services bought on or after 1 January 2011.

You can ask us for a  replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

turn dog photo into art

As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:

  • Manufacturing defect - replacement
  • Item lost in transit - replacement if Premium Freight Protection ordered
  • Shipping damage - replacement if Premium Freight Protection ordered
  • Canvas Factory internal IT system error - store credit
  • Canvas Factory Customer Service or designer error - store credit

Please read our Terms of Use carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.

A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules

Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue so that we may review for you. 

turn dog photo into art

Under Australian Law, Canvas Factory only have to offer a monetary refund if you experience a major problem.

turn dog photo into art

A product or good has a major problem when:

  1. it has a problem that would have stopped someone from buying it if they’d known about it
  2. it is unsafe
  3. it is significantly different from the sample or description
  4. it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
turn dog photo into art

Under Australian Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund.

turn dog photo into art

Canvas Factory do not have to pay for damages or losses that:

  • are not caused by our conduct, or our products
  • relate to something  independent of our business, after the goods leave our control

turn dog photo into art

If you decide that you no longer want to progress with your order (prior to printing) please be advised our Designer Fee is NOT refundable

Es una montura muy liviana y resistente.
This was a beautiful necklace. I sent it to my sister and she absolutely loved it. Responds quickly to any questions and such good customer service. Thank you so much. Will buy again!!
This is a shoelace with a piece of rubber on the end. DO NOT BUY.
Quedan muy bien. Son excelentes
These shirts have a terrible odor that several washes couldn't get rid of. Do not buy them.
Best compression shirts i have ever tried. Breathable and comfortable for a full day of wear. I can actually wear fitted shirts and look great in them. Moobs disappear, makes your feel better. Highly recommend. as expected it will be a struggle to put on, but totally worth it. buying my 2nd one as we speak.
Great shorts to wear under dresses.
I purchased these for my hubby, and he loves them. thank you for the great shades. The lenses are not too dark, which is good.
Love this clutch! Great to use when you dont need a large handbag to go to the supermarket,etc. I carry my keys, id coin purse , lip gloss,small mirror & gum and my iPhone 8+ with its case.
These were definitely bigger than anticipated. I've had to pull in the string by about a foot to get a nice fit, which makes these useless for gym shorts. They've turned into pajama bottoms, and they were pretty good for that in the summer. Very airy.

I give four stars because, overall, they have been comfortable. However, make absolutely sure your size is good. There's a lot of give in these, but sometimes too much is just way too much.
I just got this and OH MY GOD. It looks like a decent ring (aka doesnt look cheap), it spins easily and it's pretty comfortable! I'm definitely getting one for my sister in law and anyone else I think that might enjoy it!
i love it!
Great socks. Fit comfortably, nice padding, love them.
Owned it now for 3yrs, and still no fading. Maybe slight, but I bought it for a kick around shirt.
This is an extremely cute product. Unfortunately with the first wear, the ruffle is coming undone already. So disappointed! Would highly recommend the product otherwise.
Great for organizing your keys
Nice and delicate, not too big not too small. Does not tarnish.
They were packaged well and arrived on time. My hubby loved these! They have just two heavy-duty clips for the sides of his jeans. There is less chance of the suspenders getting in the way at work. This is a strong quality elastic with the leather patch in the back. He says they are comfortable, and the design style doesn't bother him at all. He chose the American flag ones because he is a happy, patriotic guy, age 65!
good price, I like that the lenses are a little large and wrap around perfectly. My hope was that these sunglasses would have good visibility into water and that they would block side light that many sunglasses let it. They definitely exceeded my expectations especially considering the price.
Outstanding fit, outstanding clarity. A must have, period.
I pulled the tag off and the fabric was ripped about half an inch.
I don't know what kind of cotton fabric just rips like this - it's very "stiff" fabric and doubt that it will absorb sweats on my head
Great sun protection. There is also a trap across the back so you can tighten it on your head! Love this hat.
Great price, thick durable material, I love the print and it's a good length. Definitely worth the buy!
Followed the size guide and the resulting product fit was good.
They fit great. I keep going back for more when they wear out.
Awesome hat. Really comfy and keeps you cool in the sun. Draw string keeps it on your dome so when you're going fast, it doesn't come off. Would not recommend if you're an avid indoorsman. Get outside and wear this hat.
Fits, love the material, cheap. Shipping was ATROCIOUS though. Arrived 4-5 days LATER than expected.

I've used the shirt a few times. Not heavy work, I sit in a chair. Now, it's not horrible, but the shirt is starting to develop these... Fabric bumps? Like the back side threading is sorry of coming apart. Just cosmetic so far. I'll update if it changes.
Like it!
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